Privacy policy
PRIVACY & COOKIE POLICY
Last Updated: October 7, 2025
This Privacy and Cookie Policy (the “Policy”) describes how ERCOLI S.r.l. (“ERCOLI,” “we,” “us,” or “our”), with registered office at Via De Gasperi, 16 – 63813 Monte Urano (FM), Italy, VAT No. 01063150443, processes your personal data when you visit, use, or make a purchase from www.pommedor.it
(the “Website”).
ERCOLI is the Data Controller pursuant to Regulation (EU) 2016/679 (General Data Protection Regulation – “GDPR”), Legislative Decree 196/2003, as amended by Legislative Decree 101/2018 (the “Italian Privacy Code”), and all other applicable data protection laws.
You may contact us regarding this Policy or to exercise your data protection rights at:
contact@pommedor.store
1. Personal Data We Collect
When you use our Website or Services, we may collect and process the following categories of personal data:
Contact information: name, surname, billing and shipping addresses, email address, and phone number.
Account information: username, password, preferences, and account settings.
Payment details: payment card data, transaction history, and billing details (processed securely through Shopify Payments or other certified providers).
Order and transaction information: purchased items, returns, and order history.
Device and browsing data: IP address, browser type, device ID, operating system, referring URLs, and website usage data collected automatically via cookies and similar technologies.
Communication data: information contained in your communications with us, such as emails or contact form messages.
We do not intentionally collect or process data from individuals under the age of 16.
2. How We Collect Data
We collect personal data from:
You directly, when you create an account, place an order, or contact us.
Your browser or device automatically, through cookies and similar technologies.
Our service providers (Shopify, payment processors, couriers) acting on our behalf.
Partners or third parties assisting in marketing, analytics, or logistics.
3. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
Performance of a contract (Article 6(1)(b) GDPR): to manage purchases, payments, deliveries, and customer support.
Compliance with legal obligations (Article 6(1)(c) GDPR): e.g., accounting, tax, and consumer protection obligations.
Legitimate interests (Article 6(1)(f) GDPR): to improve services, prevent fraud, and ensure website security.
Consent (Article 6(1)(a) GDPR): for sending newsletters or marketing communications.
You may withdraw your consent at any time by emailing contact@pommedor.store
or by using the unsubscribe link in our communications.
4. How We Use Personal Data
We use your personal data for the following purposes:
To manage and fulfill your online purchases and deliveries.
To process payments securely and prevent fraud.
To provide customer care and respond to your inquiries.
To manage your user account and preferences.
To send marketing communications, if consent has been given.
To comply with our legal obligations and enforce our rights.
To personalize your browsing and shopping experience.
5. How We Share Personal Data
We may share your personal information with:
Shopify, Inc. – our e-commerce and hosting provider (Shopify Privacy Policy: https://www.shopify.com/legal/privacy
).
Payment processors – to securely manage transactions.
Couriers and logistics providers – to fulfill and deliver orders.
Professional advisors – legal, tax, or IT consultants.
Authorities – if required by law or legal process.
Whenever data are transferred outside the European Economic Area (EEA) or the United Kingdom, we rely on adequacy decisions or the European Commission’s Standard Contractual Clauses (SCCs) to ensure appropriate safeguards.
6. Data Retention
We retain your data only for as long as necessary to achieve the purposes listed above, and in any case:
For purchase and contract data, up to 10 years for accounting and legal purposes.
For marketing and profiling purposes, until consent is withdrawn or after 24 months of inactivity.
For browsing data, typically no longer than 12 months.
7. Your Rights Under GDPR
As a data subject, you have the following rights under Articles 15–22 of the GDPR:
Right of access – to obtain confirmation and a copy of your data.
Right to rectification – to correct inaccurate or incomplete data.
Right to erasure (“right to be forgotten”) – to request deletion of your data.
Right to restriction of processing – to limit how we use your data.
Right to data portability – to receive your data in a structured, machine-readable format.
Right to object – to oppose processing for legitimate interests or marketing purposes.
Right to withdraw consent – where consent is the legal basis for processing.
You may exercise these rights by emailing us at contact@pommedor.store
.
If you believe that your rights have been violated, you may lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) or with your local supervisory authority.
8. Data Security
ERCOLI adopts appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, and secure data storage.
However, no system is completely secure, and users are advised to protect their credentials and avoid transmitting sensitive data over unsecured networks.
9. Cookies Policy
What Are Cookies
Cookies are small text files that a website sends to your browser and stores on your device when you visit. They are used to make websites work more efficiently, as well as to provide information to site owners.
Types of Cookies Used
Strictly Necessary Cookies: essential for the operation of the Website (e.g., checkout process, account login).
Performance and Analytics Cookies: collect anonymous information about site usage to improve user experience (e.g., Google Analytics, Shopify Analytics).
Functional Cookies: remember user preferences such as language and region.
Marketing and Targeting Cookies: used to deliver advertising relevant to your interests.
Managing Cookies
You can accept or refuse cookies via the cookie banner displayed upon your first visit or adjust your browser settings to disable cookies.
For more information on how to manage cookies, visit:
www.aboutcookies.org
or www.youronlinechoices.eu
.
Please note that disabling cookies may affect the functionality of certain parts of the Website.
10. Changes to This Policy
We may update this Policy periodically to reflect changes in our practices or legal obligations.
The latest version will always be available on this page and indicated by the “Last Updated” date above.
11. Contact Us
For any questions or to exercise your rights, please contact us at:
ERCOLI S.r.l.
Via De Gasperi, 16
63813 Monte Urano (FM) – Italy
contact@pommedor.store
For EU data protection matters, ERCOLI S.r.l. acts as the Data Controller.
